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Elements and Performance Criteria

1. Analyse ethical practice in real estate.
   • Research and examine the foundation for ethical practice applicable to real estate and its relationship to ethical behaviour.
2. Explain ethical consideration in personal decision-making.
3. Analyse and examine statutory and industry standards, codes of practice or codes of conduct in relation to ethical practice in real estate.
4. Interpret consumer protection requirements in real estate.
   • Access, read and interpret consumer protection requirements in real estate to identify risks.
5. Explain the impact of fraudulent activities on consumer and agency.
6. Source and review ethical practices in real estate.
   • Source and review statutory and industry standards and codes of practice or codes of conduct for ethical practice in real estate.
7. Describe ethical practice standards for privacy, confidentiality and security of customer information.
8. Review and explain ethical standards for:
   • privacy, confidentiality and security of customer information
   • disclosure of material facts, conflict of interest and referrals
   • price guide recommendations.
9. Describe communication strategies for clear representations of consumer rights and responsibilities, and complaints resolution processes.
10. Demonstrate appropriate communication strategies for ethical practice in relationships with customers, clients and external agencies.
11. Examine strategies to resolve concerns
    • Research and record sources of specialist advice about ethical practice in real estate.
12. Explain strategies to respond to concerns about discrepancies between personal or agency practice and real estate ethical practice standards.